Privacy Policy

PLEASE READ THIS PRIVACY POLICY BEFORE USING THE SERVICES OF SOUTHLAKE GENERAL SURGERY.

This website is owned and operated by SOUTHLAKE GENERAL SURGERY Hospital (“SOUTHLAKE GENERAL SURGERY” or “we”, “us” or “our”). This Privacy Policy applies to Southlake General Surgery website located at www.southlakegeneralsurgery.com as well as all other websites owned, operated, licensed, or controlled by Southlake General Surgery, and certain affiliate websites that are hyperlinked to the foregoing (collectively, the “Websites”). This Privacy Policy also applies to all mobile applications offered OR will be offered under the Southlake General Surgery name that do not have a separate privacy policy or that link to this Privacy Policy (the “Apps”). Altogether, the Websites and Apps are referred to in this Privacy Policy as the “Services.”

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY AND THE TERMS OF USE. IN THE EVENT YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR THE TERMS OF USE, DO NOT ACCESS OR USE THE SERVICES.

This Privacy Policy applies to the use of the Services and the information OR data provided by and obtained from users of the Services. SOUTHLAKE GENERAL SURGERY maintains a separate policy in connection with the Health Portability and Accountability Act (“HIPAA”) that can be viewed here.

INFORMATION THAT WE COLLECT

SOUTHLAKE GENERAL SURGERY gathers two types of information: (1) personally identifiable information or data that you provide or share voluntarily when you access certain features of the Services as noted underneath in this Privacy Policy, and (2) generalized usage information or data that we gather automatically as you access the Services.

Information That You Provide Voluntarily on the Websites. SOUTHLAKE GENERAL SURGERY gathers personally identifiable information that you enter into data fields on the Websites. For instance, when you access the “Request an Appointment or Quick Enquiry” feature via a Website, you might be requested for certain personally identifiable information, including but not limited to your name and email address. Other features of the Websites may request for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information or data while using the Websites, you may not be able to use or participate in some or all of the features offered through the Websites. We may retain email and other communications that you send us in order to process your inquiries or requests, respond to your requests, and improve the Services. SOUTHLAKE GENERAL SURGERY likewise collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys.

Information That You Provide Voluntarily on the Apps. SOUTHLAKE GENERAL SURGERY gathers personally identifiable information that you enter into data fields on the Apps. For example, when you access the “Request an Appointment or Quick Enquiry” feature via an App, you might be requested for certain personally identifiable information, including but not limited to your name and email address. Other features of the Apps might request for other personally identifiable information necessary for the proper functionality of such features. On the off chance you decline to provide certain information while using an App, you may not be able to use or participate in some or all of the features offered through the App. SOUTHLAKE GENERAL SURGERY also gathers and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys.

Utilization of Information That Is Automatically gathered on the Websites. At the point when you access the Websites, SOUTHLAKE GENERAL SURGERY may gather certain generalized information without your actively providing such information. This information or data may include, for example, your browser type, your operating system, and your IP address. This information may be gathered using various technologies including cookies, as clarified below.

Utilization of Information That Is Automatically gathered on the Apps. At the point when you access the Apps, SOUTHLAKE GENERAL SURGERY may gather certain generalized information without your consent actively providing such information. This information or data may include, for example, the type of mobile device you are using and your mobile operating system. At the point when you access certain Apps, we may assign to you a unique analytics tracking identification number (ID). SOUTHLAKE GENERAL SURGERY uses this ID to collect generalized information about your interaction with the Apps so as to improve your experience of the Apps. Certain Apps may likewise use location services to provide location-based features. If you enable location services on your device and grant permission for such Apps to access this feature, we may gather your location via GPS in order to furnish you with such features.

HOW WE USE INFORMATION THAT WE COLLECT

SOUTHLAKE GENERAL SURGERY uses the personally identifiable information that it gathers to guarantee the best possible functionality of the Services across various devices, to process user requests and reaction to user demands, to break down utilization patterns, to improve the Services, and to develop new Services.

SOUTHLAKE GENERAL SURGERY employs a variety of online safety and security measures to safeguard and keep your information private.

SOUTHLAKE GENERAL SURGERY processes personally identifiable information only for the purposes for which it was gathered and in accordance with this Privacy Policy.

SOUTHLAKE GENERAL SURGERY does not share your personally identifiable information with third parties or any outsider without your consent, except for third-party suppliers that perform essential business or administrative services for us (for example, our web hosting provider). SOUTHLAKE GENERAL SURGERY provides these suppliers only with the information they need to perform such services and requests that they either agree with this Privacy Policy or maintain comparable privacy policies that protect your personally identifiable information or data.

SOUTHLAKE GENERAL SURGERY stores certain personally identifiable information using high end web security services, a third-party hosting service provider. Please note that this Privacy Policy does not apply to high end web security services, and SOUTHLAKE GENERAL SURGERY makes no warranty regarding the privacy, integrity, or security of any information stored by the Web security services.

When you install and access the Apps, SOUTHLAKE GENERAL SURGERY may send you push notifications to alert you of important information. In the event you no longer wish to receive such communications from us, you may disable them at the cell phone level.

COOKIES

SOUTHLAKE GENERAL SURGERY may place small data files, called "cookies," on your computer or other device. Cookies are a standard web technology that permits us to both store and recover login information on a user's system. These cookies automatically recognize your browser to our server whenever you interact with a service provided on the Services. Cookies can store user preferences through a password or a pin you choose to access or browse a website. Cookies likewise assist us to review website traffic patterns and improve the Websites. Many browsers automatically accept cookies, however you usually can change your browser setting to forestall the acceptance or acknowledgment of cookies, in spite of the fact this may prevent you from utilizing few of the features of the Services. It is important to note that information gathered through cookies is not linked to any personally identifiable information.

THIRD-PARTY WEBSITES

So as to furnish you with other significant information, SOUTHLAKE GENERAL SURGERY may provide links to third-party websites outside the SOUTHLAKE GENERAL SURGERY Health System network. SOUTHLAKE GENERAL SURGERY practices no authority over, and does not really endorse, such third-party websites.

These destination links are given only for your convenience and, as such, you access or browse them at your own risk. However, SOUTHLAKE GENERAL SURGERY wishes to assure the integrity of the Services and their destination links, so any remarks relating to the Services or any websites accessed through our links are greatly appreciated. Remarks can be submitted to

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LEGAL MATTERS

SOUTHLAKE GENERAL SURGERY reserves the right to comply with the law and to release personally identifiable information or data relating to any user of the Services.

  • if we reasonably believe that the user is in violation or disregarding of our Terms of Use or other published guidelines or is engaged in illegal or criminal activity,
  • to release information in response to court and governmental orders, other enforceable solicitations from government entities, civil subpoenas, discovery requests and in any case as legally necessary,
  • if we reasonably believe that such release is required to protect the rights, property, safety or security of any of our users or clients or the public, or
  • to respond to an emergency or crisis

CHILDREN’S PRIVACY

The Services are not intended or planned for use by children under the age of 18. As per the Children's Online Privacy Protection Act of 1998 (COPPA), SOUTHLAKE GENERAL SURGERY does not purposely request personally identifiable information from anyone under the age of 13 without parental consent. At the point when we do get data (with parental consent) from users younger than 13, we won't share their by and by recognizable data or information with third parties, paying little mind to their expressed inclination given or referenced at enrollment, in reference and compliance with COPPA.

ACCESSIBILITY

The Services are designed to be accessible to visitors with inabilities, and to follow federal guidelines concerning accessibility. We welcome your remarks. If you have suggestions or proposals on how to make the Services more accessible, please contact us at

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CHANGES TO PRIVACY POLICY

SOUTHLAKE GENERAL SURGERY may change this Privacy Policy from time to time. We encourage you to check this page for any progressions to the Privacy Policy and for new and updated versions thereof. By continuing to access, browse, and/or use the Services, you agree to accept and acknowledge any posted revised terms.